TERMS & CONDITIONS

TERMS & CONDITIONS

Last Updated: July 2026

Welcome to TrueBluePaws. These Terms & Conditions govern your use of our website and any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

SECTION 1 – GENERAL

Throughout these Terms & Conditions, the terms "we," "us," "our," and "TrueBluePaws" refer to TrueBluePaws and its online store.

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this website.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

SECTION 2 – ONLINE STORE

Our store is hosted on Shopify Inc., which provides the secure e-commerce platform that enables us to offer our products and services.

We reserve the right to refuse service to anyone at any time for any lawful reason.

SECTION 3 – PRODUCTS

We specialize in pet products and accessories designed to improve the comfort, safety, and well-being of pets.

We make every effort to ensure product descriptions, images, and specifications are accurate. However, colors and appearance may vary slightly depending on your device or manufacturing updates.

Product availability is subject to change without notice.

SECTION 4 – PRICING

All prices displayed on our website are shown in Australian Dollars (AUD), unless otherwise stated.

Prices may change at any time without prior notice.

We reserve the right to correct pricing errors, incorrect product information, or technical mistakes before or after an order has been placed.

If a pricing error significantly affects your order, we may contact you with the option to confirm or cancel your purchase.

SECTION 5 – ORDERS

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order if:

  • Fraud or unauthorized activity is suspected;
  • Payment cannot be verified;
  • Product availability changes;
  • Incorrect pricing or website errors occur;
  • Shipping restrictions prevent delivery.

If your order is cancelled after payment has been received, you will receive a full refund.

SECTION 6 – PAYMENT

We accept secure payments through trusted payment providers available during checkout.

By placing an order, you authorize us to charge your selected payment method for the total purchase amount, including any applicable shipping charges and taxes.

Orders will not be processed until payment has been successfully received.

SECTION 7 – SHIPPING

We work with trusted fulfillment partners to prepare and dispatch customer orders.

Estimated delivery times displayed on our website are estimates only and may vary depending on your location, customs processing, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

We are not responsible for delays caused by shipping carriers, customs authorities, or unforeseen events.

Customers are responsible for providing accurate shipping information. We are not liable for packages delivered to an incorrect address provided by the customer.

SECTION 8 – LOST OR DELAYED SHIPMENTS

If your order has not arrived within the estimated delivery timeframe, please contact us at:

support@truebluepaws.com

We will work with our logistics partners to investigate the shipment and provide an appropriate resolution where applicable.

 

SECTION 9 – RETURNS & REFUNDS

At TrueBluePaws, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact our customer support team at support@truebluepaws.com.

To be eligible for a return, your request must be submitted within the return period stated in our Return & Refund Policy. Items must be unused, in their original condition, and in their original packaging unless they are damaged, defective, or incorrect upon arrival.

For hygiene and safety reasons, certain products may not be eligible for return if they have been opened or used.

If your return is approved, you will receive instructions on how to proceed. Returns sent without prior authorization may not be accepted.

Approved refunds will be processed to the original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.

Shipping charges are generally non-refundable unless required by applicable law or if the return is due to our error.

SECTION 10 – DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number;
  • A description of the issue;
  • Clear photographs showing the product and the packaging.

After reviewing your claim, we may offer a replacement, store credit, or refund where appropriate.

SECTION 11 – ORDER CANCELLATIONS

Orders may be cancelled before they have entered processing.

Once an order has been processed for fulfillment, we may no longer be able to cancel it.

If you wish to cancel an order, please contact support@truebluepaws.com as soon as possible.

SECTION 12 – PRODUCT USE

Our products are intended for use with pets under appropriate supervision.

Customers are responsible for ensuring that any product purchased is suitable for their pet's size, age, health condition, and individual needs.

TrueBluePaws is not responsible for injuries, damages, or losses resulting from improper use, misuse, modifications, or failure to follow product instructions.

Pet owners should always monitor their pets while using any accessory or comfort product.

SECTION 13 – INTELLECTUAL PROPERTY

All content available on this website, including but not limited to:

  • Logos
  • Product images
  • Videos
  • Graphics
  • Website design
  • Product descriptions
  • Text
  • Branding

is the property of TrueBluePaws or its licensors and is protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, or used without our prior written permission.

SECTION 14 – PROMOTIONS & DISCOUNTS

From time to time, TrueBluePaws may offer promotional discounts, limited-time offers, bundles, or coupon codes.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Discount codes have no cash value.
  • We reserve the right to modify or withdraw promotions at any time.
  • Promotions apply only while supplies last.

SECTION 15 – THIRD-PARTY SERVICES

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by TrueBluePaws.

We are not responsible for the content, privacy practices, products, or services of any third-party websites. Accessing third-party websites is done entirely at your own risk.

SECTION 16 – USER CONDUCT

By using our website, you agree not to:

  • Violate any applicable laws or regulations.
  • Use the website for fraudulent or unlawful purposes.
  • Upload or distribute viruses, malware, or other harmful software.
  • Attempt to gain unauthorized access to our website, servers, or customer information.
  • Copy, scrape, or reproduce website content without permission.
  • Interfere with the security or functionality of the website.

We reserve the right to suspend or terminate access to our website if these Terms are violated.

SECTION 17 – DISCLAIMER OF WARRANTIES

Our website and all products are provided on an "as available" and "as is" basis to the fullest extent permitted by law.

While we strive to provide accurate information and quality products, we do not guarantee that:

  • the website will always be available or uninterrupted;
  • the website will be free from errors or technical issues;
  • product descriptions will always be completely accurate;
  • all products will meet every customer's individual expectations.

Nothing in these Terms excludes any consumer rights that cannot legally be excluded under applicable law.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, TrueBluePaws shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • the use or inability to use our website;
  • delays in shipping or delivery;
  • temporary website interruptions;
  • loss of data;
  • misuse of products;
  • third-party carrier delays;
  • events beyond our reasonable control.

Our total liability for any claim relating to an order shall not exceed the amount paid for the product(s) giving rise to the claim, except where applicable law provides otherwise.

SECTION 19 – FORCE MAJEURE

TrueBluePaws shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

  • natural disasters;
  • severe weather;
  • pandemics;
  • government actions;
  • customs inspections;
  • transportation disruptions;
  • labor disputes;
  • power outages;
  • internet failures.

In such cases, our obligations will be suspended for the duration of the event.

SECTION 20 – PRIVACY

Your privacy is important to us.

Any personal information collected through our website is processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

We take reasonable measures to protect your personal information but cannot guarantee absolute security of information transmitted over the internet.

SECTION 21 – SEVERABILITY

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

Any unenforceable provision shall be interpreted in a manner that most closely reflects its original intent while remaining legally enforceable.